First and foremost, we are most interested in looking after every single one of our guests as best we can, but the following is the boring but necessary ‘small print’ as a condition of booking or staying with us:
Checking in and out
Our rooms are available to check in from 3.30pm and check out is 11am. Should you wish to check out later please ask us. We cannot guarantee this but will always try our best to accommodate your request.
Cancellations and alterations
Cancellations made within 1 week of your arrival date, which we are unable to resell, are fully chargeable. We are a small hotel and unfortunately have to stick rigidly to this rule, without exception. We require a credit card to reserve your room and this would be charged in the event of cancellation. If the card given cannot be charged, then you acknowledge that the outstanding amount becomes a debt and we reserve the right to collect this money through any other appropriate means. Should you wish to change something about your booking please email or call us and we will try our best to fulfil your wishes. We will always try to resell any cancelled room, so there is no charge to you.
No-shows
If you have booked but do not arrive and stay with us without having previously cancelled, you will be charged in full as if you had stayed.
After hours
There is no-one on site between 12am and 7am. You will be given an emergency telephone number of a manager should you require any assistance in the night. Alarms and CCTV protecting you are automated.
Allergies and intolerances
Should you suffer from any food allergies or intolerances please make your waiter aware. Our kitchen can accommodate nearly all requirements and we will always do our best to ensure you have something delicious to eat. If you have a feather allergy please let us know on booking your room (or at least a day before your stay), so that we can swap our normal goose down bedding for hypoallergenic bedding.
Vouchers
Our gift vouchers are valid for 12 months from their date of issue and are non-refundable. Also gift vouchers must be used in whole, they cannot be used in part.
Credit card charges
You authorise us to charge your credit card for any charges incurred. This includes any damage or removal of property from the rooms, including Bramley Products..
Payments
We accept most cards apart from American Express. We also do not accept cheques (including traveller’s cheques) under any circumstances.
Parking
There are two car parking areas for guests. These are clearly communicated as part of the booking process. Please be aware you are solely responsible for your car and its contents in both these car parks. Please also park with respect to other guests and our neighbours in the village. Though it is technically possible, any parking on the road is strongly discouraged, it will upset village residents and large trucks will have difficulty passing because of the stream, and could accidentally hit your car.
Data and Wifi
There is free wifi throughout the buildings, please use data responsibly so that all guests can benefit from this. We keep your data securely but are not responsible for your use of the internet, again please use responsibly! There is usually a member of staff who can help you with IT issues but in this event, we are not responsible for any consequential damage to your equipment.
Smoking
Smoking and vaping is not permitted anywhere inside the buildings. Ashtrays are provided throughout the outside areas. There is a cleaning charge for any guests found to be smoking in their rooms which may be taken from the credit/debit card details given during booking. Cigars cannot be smoked in the building under any circumstances or the Tack Room (Private Dining Room).
Disabled access
Our public areas are all on one level. However, because we have a listed building it has been difficult to do this perfectly, there is a full sized disabled toilet in the courtyard and we have a ramp to access some areas. We do have ground floor bedrooms but many are on upper levels with no lift.
Keys
Keys are to be returned upon check out. Should you mistakenly take a key home, please let us know as soon as possible and send it back to us as soon as possible. Should a key be taken home and not returned within a week we shall replace this key and there could be a charge.
Room security
All bedrooms have locks. You are responsible for your possessions during your stay. Many household policies will cover your possessions in the event of an incident, or theft, which we have never had to date.
Bramley products
Our gorgeous, natural Bramley Products are available in your room in generous full size bottles. This is much nicer and more environmentally friendly than disposable small bottles. These are available for your use during your stay, but please do not remove from your room or we may charge you for them.
Dogs
We do allow dogs in some rooms, please call to enquire before booking. This is because, whilst we love dogs, some guests do not and may have allergies to them, so cleaning is extensive after a dog stay. We may make an extra charge if a dog is found to have stayed in a room to reflect this. Some guests choose to leave dogs in cars - in this circumstance you are solely responsible. Dogs are allowed in public areas downstairs but may not stay the night here as they may trigger alarms.
Unruly guests
Thankfully everyone who stays at Teffont House is lovely! But we do ask that you respect your fellow guests (particularly noise wise) and our staff. We have never had cause to do this yet, but in extreme circumstances management does have the sole right to remove unruly guests, with no refund. We have to say this, it has never happened, but any sexual harassment of any staff of any nature whatsover is, of course, not tolerated.
Noise
Please be aware we are a small hotel in a very old building, and planning requirements prohibit what we can and can’t do. So there is some inevitable noise that travels up to the bedrooms. We do our best to make sure that this is reasonable (where within our control), particularly early morning and late at night, but there may be some more noise than in, say, a purpose-built modern hotel.
Notices to us
Please do not rely on simply sending in an email or leaving message for any requests. We pick up pretty much everything but occasionally will miss something, so please make sure your request is acknowledged by us.
These terms and conditions are governed by UK law.
©Teffont House Ltd 2026.